At Hardwear Hub Sales, we’re committed to providing reliable workwear solutions for professionals worldwide. Below you’ll find answers to common questions about our products, shipping, payments, and more.

Product Questions

What types of workwear do you offer?
We specialize in durable workwear including:
  • Safety footwear (both safety toe and soft toe options)
  • Work shirts and pants
  • Specialized work gear for various industries
Our products are designed to withstand tough job site conditions while keeping you comfortable throughout your shift.
How do I choose the right safety footwear?
Consider your job requirements:
  • Safety Toe Boots/Shoes: Essential for construction, manufacturing, or any environment with impact hazards
  • Soft Toe Boots: Ideal for lighter work where toe protection isn’t required but durability is still needed
All our footwear meets industry standards for protection and comfort.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
  2. Free Economy Shipping: 15-25 business days via EMS for orders over $50
All orders are processed within 1-2 business days.
Do you ship worldwide?
Yes! We ship globally except to some Asian and remote regions. Our warehouse in Selma, US ensures efficient distribution to job sites worldwide.
How can I track my order?
Both shipping methods include tracking. You’ll receive a tracking number via email once your order ships. For Standard Shipping, use the carrier’s website (DHL/FedEx). For Economy Shipping, use the EMS tracking system.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
  • Unworn and in original condition
  • In original packaging with all tags attached
Contact our team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer bulk discounts?
Yes! For large orders (typically 10+ items of the same product), please contact us at [email protected] for special pricing.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 1 business day.
What are your business hours?
Our warehouse and customer service operate Monday-Friday, 8AM-5PM PST.

Still have questions? Don’t hesitate to reach out. At Hardwear Hub Sales, we’re here to ensure you get the right gear when you need it – because we know your work can’t wait.