At Hardwear Hub Sales, we stand behind our workwear like we stand in our safety toe boots – with complete confidence. We want you to be 100% satisfied with your purchase of work shirts, pants, footwear, and gear. If something isn’t right, we’ll make it right.

Our Return & Exchange Promise

We offer 15-day returns from the date of delivery for most items (see exceptions below). All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Safety Toe Boots and Safety Toe Shoes that show signs of wear
  • Soft Toe Boots that have been worn outdoors
  • Any work gear with removed safety tags or altered safety features

How to Return or Exchange

Follow these steps to process your return or exchange:

  1. Initiate your request within 15 days of delivery by emailing [email protected] with your order number and reason for return
  2. Wait for approval – our team will respond within 1 business day with return instructions
  3. Package your item(s) securely in the original packaging
  4. Ship your return to our warehouse (address provided in approval email)
  5. Receive confirmation when we process your return (typically within 3 business days of receipt)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

For exchanges, we’ll cover the shipping cost to send your replacement item after receiving your return.

Refund Information

Once we receive and inspect your return:

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing time: 3-5 business days after approval
  • Bank processing: Additional 3-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Hardwear Hub Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name, Size, Color] Reason for return: [Please specify] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Still Have Questions?

Our customer service team is ready to help you with any return or exchange questions. Contact us at [email protected] or call

+000 000 000
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We’re committed to making sure you get the right work gear – because when you’re equipped properly, the job gets done right.