At Hardwear Hub Sales, we’re committed to getting your workwear to you efficiently and standing behind every product we sell. Whether you’re gearing up with our safety toe boots, work shirts, or durable pants, we want your experience to be as tough and reliable as our products.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment
Free Shipping (EMS):
– Available for orders over $50
– Delivery Time: 15-25 business days after shipment
Note: Delivery times may vary slightly depending on your location. We ship worldwide except to some Asian countries and remote areas.
Accepted Payment Methods
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Our Return & Exchange Promise
We stand behind our workwear like we stand in our safety toe boots – with complete confidence. If something isn’t right, we’ll make it right.
Return Policy Details
We offer 15-day returns from the date of delivery for most items. To be eligible for return:
- Items must be in original condition (unworn, unwashed, with tags attached)
- Must include original packaging with all accessories
- Must be accompanied by proof of purchase
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Safety Toe Boots and Safety Toe Shoes that show signs of wear
- Soft Toe Boots that have been worn outdoors
- Any work gear with removed safety tags or altered safety features
How to Return or Exchange
Follow these steps to process your return or exchange:
- Initiate your request within 15 days of delivery by emailing [email protected] with your order number and reason for return
- Wait for approval – our team will respond within 1 business day with return instructions
- Package your item(s) securely in the original packaging
- Ship your return to our warehouse (address provided in approval email)
- Receive confirmation when we process your return (typically within 3 business days of receipt)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service. For exchanges, we’ll cover the shipping cost to send your replacement item after receiving your return.
Refund Information
Once we receive and inspect your return:
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Processing time: 3-5 business days after approval
- Bank processing: Additional 3-10 business days depending on your financial institution
Note: Original shipping fees are non-refundable unless the return is due to our error.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Hardwear Hub Sales Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is ready to assist with any shipping or return questions. Contact us at [email protected].
At Hardwear Hub Sales, we’re committed to making sure you get the right work gear – because when you’re equipped properly, the job gets done right.